Major incident

USG Services: Multi-Site DOE Outage - Comcast Last Mile

Affected: GA DOE K-12 Network

Current status of USG Services: Operational — live USG Services status

Timeline

1. May 5, 2026, 17:05 UTC
   investigating
   Network Support Services (NSS) is reporting a multi-site DOE outage. ENA has engaged the last-mile provider. There is currently no ETR. Updates will be posted as they become available. Sites affected: - Bartow County Schools - Buford City Schools - Douglas County Schools - Gordon County Schools - Fulton County Schools - Clarke County Schools - Floyd County Schools Sites running at reduced capacity: - Cherokee County Schools - Clayton County Schools - Hall County Schools
2. May 5, 2026, 18:50 UTC
   identified
   This is a large-area outage on the Comcast network. Engineers arrived on site at 2:00 p.m. and are troubleshooting to resolve it. The underlying carrier has confirmed a fiber cut at 2505 Marietta Blvd in Atlanta, GA. The damage was caused by a third-party boring machine. At this time, fiber repair teams are actively on site assessing the situation and beginning restoration efforts.
3. May 6, 2026, 01:39 UTC
   identified
   Repair work is still in progress and technicians are not yet clear of the site. Crews remain on-site actively repairing damaged 216-count and 96-count fiber lines.
4. May 6, 2026, 13:46 UTC
   resolved
   Network Support Services (NSS) has confirmed that fiber repairs are completed, and we do not expect any further disruption. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).