Major incident

Xsolla: Store API degraded performance

Affected: Store

Current status of Xsolla: Operational — live Xsolla status

Timeline

1. May 5, 2026, 19:24 UTC
   investigating
   We are currently investigating reports of degraded performance affecting the Store API. Users may experience slow load times or errors when accessing Webshop-related pages. Our team is actively looking into the issue and will provide an update as soon as possible.
2. May 5, 2026, 19:46 UTC
   investigating
   We are currently investigating a service outage affecting the Store API and our Webshop product in general. Our team is actively working to identify the root cause and will provide an update as soon as possible.
3. May 5, 2026, 20:24 UTC
   monitoring
   We have applied a mitigation that has restored Store API availability. Our team continues to monitor the service to ensure stability.
4. May 5, 2026, 21:03 UTC
   resolved
   All services are fully operational. We apologize for any inconvenience this may have caused and thank you for your patience.

Updates as published by Xsolla (original).