Critical incident

DoorDash: Open API Order Health Impacted

Affected: Orders

Current status of DoorDash: Operational — live DoorDash status

Timeline

1. May 5, 2026, 15:47 UTC
   investigating
   We are currently investigating this issue.
2. May 5, 2026, 16:27 UTC
   investigating
   We are continuing to investigate this issue.
3. May 5, 2026, 16:50 UTC
   investigating
   We are continuing to investigate this issue.
4. May 5, 2026, 18:12 UTC
   investigating
   We have found root cause and mitigated the issue.
5. May 5, 2026, 18:14 UTC
   resolved
   This incident has been resolved.
6. May 7, 2026, 00:38 UTC
   postmortem
   ### **What happened** On May 5, 2026, a subset of partners integrated with DoorDash through openapi endpoints saw degraded connectivity. During the impacted window, some partner’s requests experienced elevated latency, errors, or timeouts. The affected merchants were unable to confirm orders within normal response windows. Our automated platform safeguard temporarily paused the stores on the impacted providers to help prevent additional failed order experiences. The issue was identified, mitigated, and fully resolved. Affected stores were brought back online once normal platform behavior was restored. ### **\[High Level\] Root cause** The disruption was triggered when a partner inadvertently routed requests to an unintended endpoint with unexpected request payload. This resulted in degradation of a shared platform component responsible for handling API traffic. The degradation of this shared component led to elevated latency and timeouts for legitimate api requests. Interpreting these timeouts as store-level failures, our health-monitoring systems temporarily paused the affected stores to protect the overall ordering experience. ### **What we are improving** * Strengthening isolation between api traffic sources so that an issue from one path is less likely to affect another partner. * Conduct a comprehensive audit of platform paths and onboarding procedures to bolster overall system resilience. ### **Closing statement** We offer our sincere apologies to all merchants, partners, dashers, and consumers impacted by this disruption. DoorDash remains dedicated to providing a reliable platform for our integrated partners. We are focused on utilizing the insights gained from this event to strengthen our recovery processes and platform stability.

Updates as published by DoorDash (original).