No impact incident

Redtail Technology: Smarsh Email Encryption Outbound Delivery Issues

Oct 26, 2026, 20:33 UTC

started

13:00 UTC

resolved October 27, 2026

16 h 28 min

duration

Affected: Redtail Email

Current status of Redtail Technology: Operational — live Redtail Technology status

Timeline

Oct 26, 2026, 20:33 UTC
investigating
We are aware of an issue affecting outbound email delivery for Redtail users who use Smarsh for email encryption. Smarsh has identified an issue with its email encryption service that may cause messages to be returned as undeliverable. We are monitoring the situation and will share updates as more information becomes available.
Oct 27, 2026, 13:00 UTC
resolved
This incident has been resolved.

Updates as published by Redtail Technology (original).

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