Critical incident

U-Haul System: POS and Uhaul.net are Fully Operational

Affected: POS, Cross Contact, Contract Lookup, Tools

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Oct 20, 2026, 12:53 UTC
   investigating
   We are currently investigating reports of POS and Uhaul.net being down. To continue business operations, please use BackupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. ------------------------------------------------------------------------------------------------
2. Oct 20, 2026, 12:59 UTC
   monitoring
   The issue affecting POS and Uhaul.net has cleared. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Oct 20, 2026, 13:09 UTC
   resolved
   The issue affecting POS and Uhaul.net has cleared. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).