Critical incident

U-Haul System: U-Haul Applications Restored

Affected: POS, Cross Contact, uhaul.com, Contract Lookup, ESL (Electronic Scheduling Log)

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Oct 12, 2026, 21:58 UTC
   investigating
   We are currently experiencing slowness and intermittent errors across multiple U-Haul applications, including POS, uhaul.net, and other systems. Users may experience slow response times, error messages, or pages failing to load. To continue business operations, please use BackupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. ------------------------------------------------------------------------------------------------
2. Oct 12, 2026, 22:07 UTC
   identified
   The issues affecting multiple applications has been resolved. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Oct 12, 2026, 22:18 UTC
   resolved
   The issues affecting multiple applications has been resolved. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).