Critical incident

U-Haul System: Resolved – Assigned Towing Equipment Unable to Be Dispatched from Reservation

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Sep 9, 2026, 22:24 UTC
   investigating
   Some users are experiencing issues when Dispatching Towing Equipment that is on a reservation. The Equipment shows as unavailable for selection during the dispatch process. If you are encountering this issue, please try Dispatching the Equipment as a walk-in instead. Steps for Walk-In Rental: ESL>Equipment> Walk-In Rental. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Sep 9, 2026, 22:58 UTC
   monitoring
   The issue preventing assigned towing equipment from being dispatched from reservations has been resolved. Service was restored by rolling back a recent change. Our teams will continue investigating the cause. If you experience any lingering issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of ESL. Thank you for your patience. -------------------------------------------------------------------------------------------------
3. Sep 9, 2026, 23:12 UTC
   resolved
   The issue preventing assigned towing equipment from being dispatched from reservations has been resolved. Service was restored by rolling back a recent change. Our teams will continue investigating the cause. If you experience any lingering issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of ESL. Thank you for your patience. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).