Critical incident

U-Haul System: U-Haul Applications are Restored

Affected: POS, Web AMT, Contract Lookup

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Sep 26, 2026, 14:11 UTC
   investigating
   We are currently investigating reports of multiple U-Haul Applications being down. To continue business operations, please use BackupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. ------------------------------------------------------------------------------------------------
2. Sep 26, 2026, 14:28 UTC
   monitoring
   The issues affecting multiple applications has been resolved. This was caused by an ISP issue. The issue has been addressed, and users should now be able to operate in all applications normally. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL -------------------------------------------------------------------------------------------------
3. Sep 26, 2026, 14:37 UTC
   resolved
   The issues affecting multiple applications has been resolved. This was caused by an ISP issue. The issue has been addressed, and users should now be able to operate in all applications normally. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).