Critical incident

U-Haul System: SMS and Email delivery has been restored

Affected: POS, Live Verification, Truck Share

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Oct 18, 2026, 19:53 UTC
   investigating
   We are currently aware of an issue causing SMS and Email delivery delays and failures. We will provide updates as more information becomes available. For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Oct 18, 2026, 22:07 UTC
   monitoring
   The issue causing SMS and email delivery delays has been addressed. Some users may continue to experience intermittent issues while the system catches up. Thank you for your patience. If you continue to experience issues, please reach out to Support by calling 606901 or 800-223-6217 -------------------------------------------------------------------------------------------------
3. Oct 18, 2026, 22:19 UTC
   resolved
   The issue causing SMS and email delivery delays has been addressed. Some users may continue to experience intermittent issues while the system catches up. Thank you for your patience. If you continue to experience issues, please reach out to Support by calling 606901 or 800-223-6217 -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).