Minor incident

Twilio: Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada

Affected: Voice, North America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 5, 2026, 14:15 UTC
   identified
   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Nov 5, 2026, 15:17 UTC
   identified
   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Nov 5, 2026, 17:25 UTC
   monitoring
   We have observed a recovery in voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
4. Nov 5, 2026, 19:28 UTC
   resolved
   The incident has been resolved and voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada are operating normally.

Updates as published by Twilio (original).