Minor incident

AssemblyAI: Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro

Affected: Asynchronous API

Current status of AssemblyAI: Operational — live AssemblyAI status

Timeline

1. Nov 2, 2026, 21:42 UTC
   identified
   We've identified an issue causing a significant portion of pre-recorded transcription requests using Universal-3.5 Pro and Universal-3.6 Pro to fail or take longer than usual to complete, across all regions. Streaming is not affected. We've identified the cause and are rolling back a recent change, and we're beginning to see recovery.
2. Nov 2, 2026, 22:08 UTC
   identified
   Error rates are decreasing as our rollback progresses, and we're continuing to work on fully resolving the issue. Some requests may still fail or take longer than usual to complete.
3. Nov 2, 2026, 22:42 UTC
   identified
   We've applied a fix and error rates have dropped significantly. Some pre-recorded requests using Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro may still take longer than usual to complete while we work through the backlog.
4. Nov 2, 2026, 22:44 UTC
   monitoring
   Error rates and processing times have returned to normal. We're monitoring to make sure performance remains stable.
5. Nov 2, 2026, 22:58 UTC
   resolved
   We have continued to see good performance after the rollback, and error rates and processing times have remained in the normal ranges. We are now marking this issue as resolved. Any requests that returned an error during this incident can be safely resubmitted.

Updates as published by AssemblyAI (original).