Major incident

Bitvavo: Issue with Staking Opt-In Prompt Disabling Active Staking

Oct 28, 2026, 12:18 UTC

started

open

no update since October 28, 2026

—

duration

Current status of Bitvavo: Partial outage — live Bitvavo status

Timeline

Oct 28, 2026, 12:18 UTC
investigating
We are investigating an issue where an outdated staking opt-in prompt is incorrectly appearing for users who are already enrolled in staking. Closing this prompt by clicking the **"X"** inadvertently opts the user out of staking and disables rewards, setting the staking status to disabled. **Current Impact:** • Users who dismiss the prompt via the **"X"** button have had their staking disabled. • Staking rewards are paused while staking remains disabled. • Account balances and underlying assets remain completely safe. • We are compiling a list of all impacted users and will reach out directly regarding retroactive reward adjustments.

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