No impact incident

Thomson Reuters Legal: CoCounsel and Westlaw Advantage AI Deep Research Incident

Oct 27, 2026, 19:59 UTC

started

23:08 UTC

resolved

3 h 09 min

duration

Affected: CoCounsel Core - US, Westlaw US

Current status of Thomson Reuters Legal: Minor issues — live Thomson Reuters Legal status

Timeline

Oct 27, 2026, 19:59 UTC
investigating
We are currently experiencing an issue with our CoCounsel and Westlaw Advantage AI Deep Research service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Oct 27, 2026, 20:42 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 27, 2026, 20:43 UTC
monitoring
We are continuing to monitor for any further issues.
Oct 27, 2026, 23:08 UTC
resolved
This incident has been resolved.

Updates as published by Thomson Reuters Legal (original).

This was part of a wider event: 40 services reported incidents within the hour.

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