Major incident

Flexera System Status Dashboard: Flexera One - Snow Atlas - UK South - SAM Core Functionality Inaccessible

Affected: Snow Atlas - UK South

Current status of Flexera System Status Dashboard: Operational — live Flexera System Status Dashboard status

Timeline

1. Oct 22, 2026, 07:05 UTC
   investigating
   Incident Description: We are investigating an issue affecting Snow Atlas SAM Core functionality in the UK South region. Some customers may experience issues accessing Users functionality and may encounter errors when accessing Computer Details. Priority: P2 Restoration Activity: Our technical teams are actively investigating the issue and assessing the scope of impact. We are working to identify the underlying cause and restore the affected functionality. Further updates will be provided as more information becomes available.
2. Oct 22, 2026, 07:21 UTC
   monitoring
   Our technical teams identified timeout errors affecting service components supporting the impacted functionality and performed targeted service restarts. Following these recovery actions, Users and Computer Details functionality is responding successfully during validation. We are continuing to monitor service behavior and perform final validation to confirm sustained stability.
3. Oct 22, 2026, 07:38 UTC
   resolved
   Following the recovery actions previously implemented, our technical teams completed additional validation and monitoring. Users and Computer Details functionality has remained stable with no further issues observed. Normal operation has been confirmed, and this incident is now considered resolved.

Updates as published by Flexera System Status Dashboard (original).