Critical incident

Thomson Reuters Legal: HighQ UK unavailable for customers hosted in Azure

Affected: UK HighQ (Collaborate)

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

1. Jul 14, 2026, 10:05 UTC
   investigating
   We are currently investigating an issue affecting customer environments hosted in the Azure UK region. Customers may be experiencing difficulties accessing their instance at this time. Our engineering teams are actively working to identify the cause and restore service as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience while we work to resolve this issue.
2. Jul 14, 2026, 10:13 UTC
   monitoring
   The service disruption affecting customer environments has now been resolved, and all services are operating normally. Our teams identified the issue and implemented corrective actions to restore service. We continue to monitor the environment closely to ensure ongoing stability. We apologise for the disruption and thank you for your patience and understanding.
3. Jul 14, 2026, 11:10 UTC
   resolved
   Service was restored earlier and has remained stable throughout our monitoring period. As no further issues have been observed, we are now closing this incident. We appreciate your patience while we investigated and resolved the disruption. Should you experience any further issues, please contact our support team.

Updates as published by Thomson Reuters Legal (original).