Major incident

Frame.io: Degraded software performance on processing uploads

Affected: next.frame.io (V4), Media Processing

Current status of Frame.io: Operational — live Frame.io status

Timeline

1. Jul 14, 2026, 09:30 UTC
   investigating
   Users are reporting slow processing when uploading files to their v4 accounts on Frame.io.
2. Jul 14, 2026, 16:08 UTC
   identified
   We have identified the source of the issue and are actively working to mitigate.
3. Jul 14, 2026, 16:15 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 14, 2026, 16:52 UTC
   resolved
   The incident has been resolved.

Updates as published by Frame.io (original).