Critical incident
Thomson Reuters Legal: HighQ US and UK Disruption
May 29, 2026, 16:53 UTC
started
18:55 UTC
resolved
2 h 02 min
duration
Affected: UK HighQ (Collaborate), USA HighQ (Collaborate)
Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status
Timeline
- May 29, 2026, 16:53 UTCidentifiedThe issue has been identified and a fix is being implemented.
- May 29, 2026, 17:05 UTCmonitoringA fix has been implemented and we are monitoring the results.
- May 29, 2026, 18:55 UTCresolvedThis incident has been resolved.
Updates as published by Thomson Reuters Legal (original).
Other services with incidents at the same time
- Imperva 17:25 UTC · [INC-1055] New York 2, NY (EWR) Data Center Issue
- Megaphone 16:45 UTC · Intermittent 500 errors in CMS
- NTS and OIT System 16:26 UTC · Banner Admin Partial Outage
- EBSCO 16:15 UTC · Service Issue Reported – Multiple Services
- Audioboom 16:07 UTC · Uploading new episodes
- Sprinklr 16:06 UTC · Generative AI Features Temporarily Unavailable.
- Base 15:55 UTC · Base Mainnet Withdrawal Delay
More Thomson Reuters Legal incidents
- October 22, 2026 HighQ US Outage
- October 22, 2026 HighQ instances down or inaccessible
- October 20, 2026 Workspace and File Issues Affecting the new CoCounsel experience in the US
- October 20, 2026 CoCounsel now UK and EU Chats and uploads are failing
- October 14, 2026 CoCounsel Core EU – File Upload, Download, and Database Creation Unavailable
- October 8, 2026 CoCounsel and CoCounsel New Experience Latency and Errors