OutageDB

Major incident

Synthesia: Login Issues

Jul 28, 2026, 14:42 UTC
started
08:43 UTC
resolved July 30, 2026
42 h 01 min
duration

Affected: Editor

Current status of Synthesia: Operational — live Synthesia status

Timeline

  1. Jul 28, 2026, 14:42 UTC
    investigating
    We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
  2. Jul 28, 2026, 16:05 UTC
    investigating
    We are continuing to investigate this issue.
  3. Jul 28, 2026, 17:18 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  4. Jul 30, 2026, 08:43 UTC
    resolved
    This incident has been resolved.

Updates as published by Synthesia (original).

Other services with incidents at the same time

This was part of a wider event: 20 services reported incidents within the hour.

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