Major incident

Synthesia: Synthesia Loading Issues

Affected: Editor, Video generation, Video Sharing, Public API

Current status of Synthesia: Operational — live Synthesia status

Timeline

1. Apr 16, 2026, 10:54 UTC
   investigating
   We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
2. Apr 16, 2026, 10:58 UTC
   investigating
   We are continuing to investigate this issue.
3. Apr 16, 2026, 11:19 UTC
   investigating
   We are continuing to investigate this issue.
4. Apr 16, 2026, 11:19 UTC
   investigating
   We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.
5. Apr 16, 2026, 12:02 UTC
   investigating
   We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.
6. Apr 16, 2026, 12:39 UTC
   resolved
   This incident has been resolved.

Updates as published by Synthesia (original).