Critical incident

SumUp: Croatian merchants having issues accepting payments

Current status of SumUp: Operational — live SumUp status

Timeline

1. Nov 7, 2026, 13:54 UTC
   investigating
   **An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.
2. Nov 7, 2026, 14:01 UTC
   identified
   **Issue has been identified, working on a fix right now** Our engineering team has found the cause of the problem and is working to return our services to normal.
3. Nov 7, 2026, 14:06 UTC
   monitoring
   **Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team is still monitoring the situation to make sure the issue is solved.
4. Nov 7, 2026, 14:15 UTC
   resolved
   **The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal.

Updates as published by SumUp.