No impact incident
Herbalife: Due to vendor (Fiserv) issue, Members in multiple EMEA countries are unable to complete the payment for the credit card orders placed on myHerbalife.com website.
Nov 7, 2026, 13:59 UTC
started
15:13 UTC
resolved
1 h 14 min
duration
Affected: Online Ordering
Current status of Herbalife: Operational — live Herbalife status
Timeline
- Nov 7, 2026, 13:59 UTCinvestigatingWe are currently investigating this issue
- Nov 7, 2026, 15:13 UTCresolvedThis incident has been resolved.
Updates as published by Herbalife (original).
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More Herbalife incidents
- November 4, 2026 Due to vendor (NTPLC) issue, Members are unable to reach the contact center in Bangkok, Thailand
- November 2, 2026 Due to vendor (MitraTelecom Global Mandiri) issue, Members are unable to reach the Contact Center in Jakarta, Indonesia
- October 27, 2026 Some Members in Vietnam are unable to purchase event tickets via the APAC Event Ticket website.
- October 25, 2026 An order rate dip was observed on myHerbalife.com globally. Members may have experienced slowness or encountered errors when attempting to place orders on the site.
- October 22, 2026 Due to vendor issue (Genesys), Contact Center agents at the Malaysia Contact center were not able to answer the calls
- October 19, 2026 Due to vendor (Avoxi) issue, Members are unable to reach the Contact Center in Kiev, Ukraine