Critical incident

SumUp: Card reader connection issues

Current status of SumUp: Operational — live SumUp status

Timeline

1. May 9, 2026, 18:28 UTC
   investigating
   **An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).
2. May 9, 2026, 18:45 UTC
   identified
   **Issue identified, working on a fix right now** Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our [status page](https://status.sumup.com).
3. May 9, 2026, 19:00 UTC
   monitoring
   **Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com).
4. May 9, 2026, 20:28 UTC
   resolved
   **The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

Updates as published by SumUp.