Major incident

Sprinklr: prod4 platform Issues

Affected: APAC (Prod4)

Current status of Sprinklr: Minor issues — live Sprinklr status

Timeline

1. May 11, 2026, 10:57 UTC
   investigating
   Hi Team, This is to inform you that we are observing issues with respect to the Sprinklr platform for prod4 environment. We are checking this with our engineering team and shall keep you posted as soon as we have further updates.
2. May 11, 2026, 11:35 UTC
   monitoring
   Hi Team, This is to inform you that the platform is currently up and accessible. The backend services are currently being checked by our engineering team. We shall keep you posted as soon as we have further updates.
3. May 11, 2026, 12:00 UTC
   resolved
   Hi Team, This is to inform you that the issue with the platform is resolved. The platform and backend services are stable and should be functioning as expected. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support in case of any queries

Updates as published by Sprinklr (original).