OutageDB

Major incident

SU ITS: Claude Login Seat Issue

Jul 16, 2026, 23:58 UTC
started
01:27 UTC
resolved July 17, 2026
1 h 29 min
duration

Affected: claude.ai

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

  1. Jul 16, 2026, 23:58 UTC
    identified
    We are working with Anthropic to resolve an issue that is preventing some users from authenticating to Claude. They may get a message about not having a seat or license assigned. We will update as soon as we have an resolution from Anthropic.
  2. Jul 17, 2026, 01:27 UTC
    resolved
    The issue has been resolved by Anthropic. All users having issue should be able to login again.

Updates as published by SU ITS (original).

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