Major incident

Sangoma: Inbound and Outbound Calls Issue - CommUnity

Affected: Voice Services (CommUnity)

Current status of Sangoma: Operational — live Sangoma status

Timeline

1. Jul 31, 2026, 14:58 UTC
   investigating
   We have discovered an issue with inbound and outbound call completion that is currently affecting CommUnity. Internal Extension-to-Extension calls are still completing as normal. Our engineering team is actively investigating the matter.
2. Jul 31, 2026, 15:07 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 31, 2026, 15:11 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 31, 2026, 16:27 UTC
   resolved
   This incident has been resolved.

Updates as published by Sangoma (original).