Major incident

CustomerIO: Issues accessing EU accounts

Affected: Management Interface

Current status of CustomerIO: Operational — live CustomerIO status

Timeline

1. Jul 31, 2026, 14:24 UTC
   investigating
   We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
2. Jul 31, 2026, 14:29 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 31, 2026, 14:33 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 31, 2026, 14:39 UTC
   resolved
   This incident is resolved.

Updates as published by CustomerIO (original).