Major incident

Northwestern Information Technology: Voicemail Access from Jabber Telephone Client

Affected: Telephone Services (Videoconferencing and Telephones), Voicemail

Current status of Northwestern Information Technology: Under maintenance — live Northwestern Information Technology status

Timeline

1. Sep 24, 2026, 22:08 UTC
   investigating
   Northwestern IT is investigating reports that Jabber telephone clients that are off-campus and not connected to VPN are unable to access voicemail. Voicemail is still available through Exchange email accounts and the https://myvoicemail.northwestern.edu/ portal, and Jabber will be able to access voicemail from off-campus if a VPN connection is established. The next status update will be made by 10:00 CDT on Friday, September 25.
2. Sep 24, 2026, 22:33 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 25, 2026, 13:43 UTC
   investigating
   Northwestern Information Technology is working with our vendor to isolate and resolve the Jabber issues. The next status update will be made by 16:00 CDT.
4. Sep 25, 2026, 21:16 UTC
   resolved
   Northwestern Information Technology worked with our vendor to resolve the issue

Updates as published by Northwestern Information Technology (original).