Critical incident

Roadie: Core Platform Outage

Affected: Core Platform

Current status of Roadie: Operational — live Roadie status

Timeline

1. Sep 1, 2026, 17:18 UTC
   investigating
   Roadie engineers are currently investigating a core platform outage affecting gig creation. We will continue to update this incident as we learn more.
2. Sep 1, 2026, 17:28 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Sep 1, 2026, 17:59 UTC
   identified
   Roadie engineers are still in the process of implementing the fix.
4. Sep 1, 2026, 18:03 UTC
   monitoring
   A fix has been implemented and we are seeing systems return to normal. Roadie engineers will continue monitoring.
5. Sep 1, 2026, 18:07 UTC
   resolved
   This incident has been resolved and all roadie systems are functioning normally again. We apologize for the inconvenience and thank you for your patience.
6. Sep 1, 2026, 22:10 UTC
   postmortem
   **Core Platform Outage Summary – September 1st, 2026** On 9/1 at approximately 1:15 PM ET, Roadie deployed a database change that affected a dependency which was expected to have no active production workload. The root cause was an unexpected access pattern that continued to use the database dependency, which resulted in excessive database CPU and latency. The database update was tested in our performance testing environment prior to deployment, however, the traffic profile did not reproduce the specific production access pattern that triggered the issue. The team identified the cause of the outage, rolled back the database change, and restored system stability at approximately 2:10 PM ET. **Corrective Actions** Roadie is taking several actions as a result of this incident: * Expanding the dependency and usage validation process for database and infrastructure changes to identify both direct and indirect production consumers before deployment. * Expanding performance testing to better represent production database access patterns and workloads. * Reviewing database monitoring and deployment guardrails to improve early detection of unexpected resource utilization following infrastructure and database changes. We sincerely apologize for the disruption this incident caused. If you have any questions, please contact [[email protected]](mailto:[email protected])

Updates as published by Roadie (original).