Major incident

Rice University: Rice Google Services outage for AT&T subscribers

Affected: Google Gmail, Google Calendar, Google Docs, Google Drive, Google Workspace for Education

Current status of Rice University: Operational — live Rice University status

Timeline

1. Sep 6, 2026, 19:21 UTC
   identified
   ISP services provided by AT&T are having trouble connecting to Google Services, including Rice Gmail, Google Drive, etc. Users who have AT&T as their Internet service provider can work around the problem by connecting to the Rice VPN until AT&T has resolved the issue. We will continue to monitor the issue.
2. Sep 7, 2026, 15:30 UTC
   monitoring
   AT&T has resolved issues with their subscribers connecting to Google Services, including Rice Gmail, Google Drive, etc. We will continue to monitor the issue.
3. Sep 8, 2026, 13:46 UTC
   resolved
   This incident has been resolved.

Updates as published by Rice University (original).