Critical incident

Rice University: help.rice.edu (RT) Down

Affected: Request Tracker

Current status of Rice University: Operational — live Rice University status

Timeline

1. May 15, 2026, 11:06 UTC
   investigating
   The helpdesk system is inaccessible. We are investigating. Please call the helpdesk directly @ 7133484357
2. May 15, 2026, 11:24 UTC
   monitoring
   The helpdesk system is now operational. We are still monitoring.
3. May 15, 2026, 14:43 UTC
   resolved
   This incident has been resolved.

Updates as published by Rice University (original).