Critical incident

Qualys: US Platform 3: Delay in data processing to the UI (IM-12737)

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD)

Current status of Qualys: Minor issues — live Qualys status

Timeline

1. Jul 1, 2026, 13:24 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in data availability in the UI. Users will notice that information takes longer than expected to become visible in UI for AssetView, VM Dashboard, Cloud Agent, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12737.
2. Jul 1, 2026, 22:41 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 6, 2026, 23:04 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Jul 6, 2026, 23:11 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Jul 14, 2026, 22:23 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. Jul 21, 2026, 21:10 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. Jul 24, 2026, 15:24 UTC
   monitoring
   The lag is showing gradual improvement, though it has not yet returned to normal. We will continue to monitor its progress.
8. Jul 27, 2026, 14:14 UTC
   monitoring
   We are continuing to monitor for any further issues.
9. Jul 29, 2026, 02:45 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).