Major incident

Pylon: Inbound Email Delays for US Hosted Workspaces

Sep 28, 2026, 16:14 UTC

started

18:03 UTC

resolved

1 h 50 min

duration

Current status of Pylon: Operational — live Pylon status

Timeline

Sep 28, 2026, 16:14 UTC
monitoring
We have been alerted to an incident with our email provider, affecting US hosted Pylon workspaces, causing delayed processing of inbound delays that began at 8:25 PDT. No messages were lost and were queued for processing. As of 9:03 PDT they have implemented a fix and inbound message processing is now recovering. Delayed messages are being worked through, and processing times are returning to normal. We are continuing to monitor this fix to confirm a full recover.
Sep 28, 2026, 18:03 UTC
resolved
This has been resolved. All inbound email processing have been caught up. No messages have been lost.

Updates as published by Pylon.

Experian B2B 17:10 UTC · Intermitência nos serviços de Documentoscopia, Biometria Consignado e Infomais
Telnyx 17:09 UTC · Errors for K2.6 Chat Completions (Voice AI not affected)
Deepgram 17:04 UTC · Elevated latency on Flux STT (US)
Cloudsmith 16:55 UTC · Issues Pulling Docker Images
UC Davis 16:25 UTC · AggieService Degradation
Bling 16:25 UTC · Dificuldade sincronização de dados fiscais com a Amazon
balena.io 16:23 UTC · Elevated Dashboard Errors
Akamai 16:22 UTC · Edge Delivery issues in Canada
Kaseya 16:18 UTC · ConnectBooster - Intermittent Sync and Access issues
UC Davis 16:09 UTC · DavisMail Provisioning Degradation
Unbounce 16:08 UTC · Delay in Leads Delivered to Mailchimp
Mews 16:06 UTC · Reservation creation issues in Morocco
Sauce Labs 16:04 UTC · 2026-September-28 Service Incident
Mews 16:03 UTC · Downgraded Performance
Yoti 15:46 UTC · Information notice