Major incident

Pylon: Errors when sending SMS and receiving phone calls

Current status of Pylon: Operational — live Pylon status

Timeline

1. Oct 1, 2026, 13:08 UTC
   investigating
   We are aware of an issue affecting SMS messages and Phone calls and are actively investigating.
2. Oct 1, 2026, 13:20 UTC
   identified
   We have identified the underlying cause of the issue and are working on a fix.
3. Oct 1, 2026, 13:27 UTC
   monitoring
   We have implemented a fix and are monitoring our systems.
4. Oct 1, 2026, 13:31 UTC
   resolved
   The issue has been resolved and all systems are operational.

Updates as published by Pylon.