Critical incident

Pylon: Latency Issues within the Pylon Platform

Current status of Pylon: Operational — live Pylon status

Timeline

1. Sep 9, 2026, 23:01 UTC
   investigating
   We are aware of an issue affecting general Pylon latency issues and are actively investigating.
2. Sep 9, 2026, 23:03 UTC
   identified
   We have identified the underlying cause of the issue and are working on a fix right now. We apologize for any inconveniences in existing workflows and customer interactions.
3. Sep 9, 2026, 23:22 UTC
   monitoring
   We have implemented a fix and are monitoring our systems.
4. Sep 9, 2026, 23:23 UTC
   resolved
   The issue has been resolved and all systems are operational.
5. Sep 9, 2026, 23:53 UTC
   resolved
   This issue has been resolved. No data was lost as a result of this incident. Between 3:40 PM and 4:20 PM PT, Pylon experienced a delay in syncing new issues to the platform. During this window, new data appeared with up to a 10-minute delay, which caused certain dashboard operations to fail intermittently. _We apologize for the disruption this may have caused to your team's workflow, and we'll continue working to prevent similar issues going forward._

Updates as published by Pylon.