Major incident

balena.io: Elevated Dashboard Errors

Affected: API, Dashboard

Current status of balena.io: Operational — live balena.io status

Timeline

1. Sep 28, 2026, 16:23 UTC
   investigating
   We're experiencing an elevated level of errors on our Dashboard and are currently looking into the issue.
2. Sep 28, 2026, 16:46 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Sep 28, 2026, 16:50 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Sep 28, 2026, 18:14 UTC
   resolved
   This incident has been resolved.
5. Sep 29, 2026, 14:18 UTC
   postmortem
   On September 28, the balenaCloud dashboard failed to load because some API requests stopped responding. A runtime upgrade to our API interacted badly with a legacy storage library, causing requests that depended on it to hang. We rolled back the upgrade, which restored service. To prevent this from happening again, we are removing the legacy code path involved and adding customizable timeouts for external backends.

Updates as published by balena.io (original).