Critical incident

U-Haul System: Hookup Book Restored

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Apr 27, 2026, 18:57 UTC
   investigating
   Workaround: use backuppos.uhaul.net to create/dispatch Trailer reservations Reminder: To Log-in Centers: Smid, Lastname and Center # Dealers: Username and Dealer # The team is working is working on getting the hookup book back up and running again. For further assistance, please reach out to our support team at VOIP extension 606901, call 800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL. --------------------------------------------------------------------------------------------------
2. Apr 27, 2026, 19:07 UTC
   identified
   The Hookup Book is now back up. For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
3. Apr 27, 2026, 19:11 UTC
   resolved
   The Hookup Book is now back up. For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.

Updates as published by U-Haul System (original).