Major incident

PowerSchool Products: Atrieve - unable to log in and experiencing performance issues

Affected: HOST03, HOST08, HOST11, HOST31, HOST37

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. May 13, 2026, 16:08 UTC
   investigating
   We are currently investigating reports of users being unable to log in to Atrieve and experiencing performance issues. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
2. May 13, 2026, 18:06 UTC
   identified
   The cause of the issue within Atrieve has been identified. We have identified that the issue is related to a regional upstream service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.
3. May 13, 2026, 20:11 UTC
   monitoring
   A fix has been deployed by our Vendors to address the performance issues within Atrieve. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
4. May 14, 2026, 13:12 UTC
   resolved
   This incident has been resolved.

Updates as published by PowerSchool Products (original).