Major incident

Finalsite: Support: Phone Issues

Affected: Finalsite Support (Phone Support and Tickets)

Current status of Finalsite: Operational — live Finalsite status

Timeline

1. May 13, 2026, 17:03 UTC
   investigating
   Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible. Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
2. May 13, 2026, 18:07 UTC
   identified
   We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible. Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
3. May 13, 2026, 18:38 UTC
   monitoring
   Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
4. May 13, 2026, 18:52 UTC
   resolved
   This issue has been resolved.

Updates as published by Finalsite (original).