Major incident

Batch: Transactional API push delivery issues

Affected: [MEP] Transactional API

Current status of Batch: Operational — live Batch status

Timeline

1. May 13, 2026, 16:08 UTC
   investigating
   We are investigating an issue affecting push notification delivery via the [MEP] Transactional API. Notifications submitted since 14:20 CEST may not be delivered. Our team is working to identify the cause.
2. May 13, 2026, 16:40 UTC
   identified
   We have identified the cause of the issue. A recent configuration change caused push notifications submitted via the Transactional API to not reach our delivery pipeline. A fix is being deployed. Once it is in place, affected notifications will be delivered and no data will be lost.
3. May 13, 2026, 17:03 UTC
   monitoring
   A fix has been deployed and the backlog of delayed notifications has been processed. New notifications are being sent as expected. We are monitoring the results.
4. May 13, 2026, 18:16 UTC
   resolved
   All delayed notifications have been processed, and new notifications are now being delivered as expected. The incident is resolved, and all services are operating normally.

Updates as published by Batch (original).