Minor incident

Pitt Digital Systems: RESOLVED: Vendor Issue Affecting Ability of Teams Desk Phones to Make and Receive Calls

Affected: Voice and Data Services (Telephony)

Current status of Pitt Digital Systems: Operational — live Pitt Digital Systems status

Timeline

1. Oct 22, 2026, 04:02 UTC
   identified
   Pitt Digital is aware of a Microsoft issue that is affecting the ability of some Teams desk phones to make and receive calls. As a workaround, Teams desk phone users can use the Teams app on their computer or mobile device to place and receive calls. This issue does not affect calling via the Teams app or legacy Avaya desk phones. Microsoft has identified the issue and is working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.
2. Oct 22, 2026, 12:09 UTC
   monitoring
   The vendor has taken steps to resolve the issue that affected Teams desk phones last night. Full service has been restored. Pitt Digital continues to monitor the service to ensure continued reliability and stability. Additional updates will be posted to status.pitt.edu as needed.
3. Oct 23, 2026, 00:15 UTC
   resolved
   Monitoring confirms the issue is fully resolved.

Updates as published by Pitt Digital Systems (original).