Major incident

Paysafe: Service Disruption - White Labels (Client Websites)

Affected: Income Access - White Labels (Client Websites)

Current status of Paysafe: Under maintenance — live Paysafe status

Timeline

1. Oct 26, 2026, 05:53 UTC
   investigating
   We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0327095
2. Oct 26, 2026, 07:11 UTC
   identified
   The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID: INC0327095
3. Oct 26, 2026, 07:51 UTC
   monitoring
   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID: INC0327095
4. Oct 26, 2026, 08:04 UTC
   resolved
   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0327095

Updates as published by Paysafe (original).