Major incident

WatchGuard Technologies: 2026-04-02 - EMEA - DNSWatch resolution is not working

Affected: DNSWatch V1 DNS Resolvers:::EMEA

Current status of WatchGuard Technologies: Operational — live WatchGuard Technologies status

Timeline

1. Apr 2, 2026, 08:59 UTC
   investigating
   We're investigating alerts on DNSWatch service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2. Apr 2, 2026, 09:10 UTC
   identified
   We continue to work on alerts on DNSWatch service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
3. Apr 2, 2026, 09:18 UTC
   monitoring
   Our systems show alerts on DNSWatch service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
4. Apr 2, 2026, 09:41 UTC
   identified
   While some DNSWatch alerts showed signs of recovery, we are still observing intermittent issues affecting the service. Our teams have identified additional factors contributing to the alerts and continue working to restore full stability. We will provide another update in 60 minutes, or sooner if available.
5. Apr 2, 2026, 10:45 UTC
   monitoring
   Our systems show alerts on the DNSWatch service are returning to normal and we're monitoring to ensure system stability across the EMEA region. We'll post our next update in 30 minutes, if not sooner.
6. Apr 2, 2026, 11:13 UTC
   monitoring
   The DNSWatch service remains stable, and no new alerts have been observed since the last update. We will continue to monitor closely to ensure stability is maintained across the EMEA region. Our next update will be shared in 90 minutes, or sooner if there are any changes.
7. Apr 2, 2026, 12:42 UTC
   resolved
   We are no longer experiencing reports of errors affecting the DNSWatch service and this incident is now resolved. The service is operating normally at this time.

Updates as published by WatchGuard Technologies (original).