Critical incident

PandaDoc: Integrations are not responding; PDF won't download

Affected: Creating and editing documents, Uploading documents, CRMs & Integrations

Current status of PandaDoc: Operational — live PandaDoc status

Timeline

1. May 21, 2026, 15:07 UTC
   investigating
   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
2. May 21, 2026, 15:20 UTC
   monitoring
   We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
3. May 21, 2026, 15:33 UTC
   investigating
   We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.
4. May 21, 2026, 16:04 UTC
   resolved
   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Updates as published by PandaDoc (original).