Major incident

PandaDoc: Global application issues: document access, sending, upload and download

May 6, 2026, 19:27 UTC

started

20:03 UTC

resolved

36 min

duration

Affected: Creating and editing documents, Sending documents, Uploading documents, Public (recipient) view, Signup, CRMs & Integrations, API, Webhooks, Web application, Mobile application, Website

Current status of PandaDoc: Operational — live PandaDoc status

Timeline

May 6, 2026, 19:27 UTC
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
May 6, 2026, 19:28 UTC
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
May 6, 2026, 20:03 UTC
resolved
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Updates as published by PandaDoc (original).

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More PandaDoc incidents

August 20, 2026 Some users experience issues with creation and viewing of documents
August 3, 2026 Live chat is currently unavailable
July 15, 2026 Some customers may experience Public API request failures or be unable to send documents through the platform
May 21, 2026 Integrations are not responding; PDF won't download
April 22, 2026 Document Creation, Sending, Downloads, API & Integrations Disruption