Critical incident
PandaDoc: Live chat is currently unavailable
Aug 3, 2026, 15:18 UTC
started
17:55 UTC
resolved
2 h 36 min
duration
Affected: Support chat
Current status of PandaDoc: Operational — live PandaDoc status
Timeline
- Aug 3, 2026, 14:50 UTCinvestigatingLive chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.
- Aug 3, 2026, 15:18 UTCinvestigatingWe are continuing to investigate this issue.
- Aug 3, 2026, 16:40 UTCmonitoringLive chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- Aug 3, 2026, 17:55 UTCresolvedLive chat is working properly, and the incident should be fully resolved.
Updates as published by PandaDoc (original).
Other services with incidents at the same time
- University of Idaho 15:52 UTC · Network Outage - Wireless
- University of Idaho 15:03 UTC · Argos Outage
More PandaDoc incidents
- August 20, 2026 Some users experience issues with creation and viewing of documents
- July 15, 2026 Some customers may experience Public API request failures or be unable to send documents through the platform
- May 21, 2026 Integrations are not responding; PDF won't download
- May 6, 2026 Global application issues: document access, sending, upload and download
- April 22, 2026 Document Creation, Sending, Downloads, API & Integrations Disruption