Major incident
Gorgias: Some merchands are reporting orders missing from the widgets / search
May 21, 2026, 14:24 UTC
started
16:03 UTC
resolved
1 h 40 min
duration
Affected: Shopify integration
Current status of Gorgias: Operational — live Gorgias status
Timeline
- May 21, 2026, 14:24 UTCinvestigatingWe are currently investigating this issue.
- May 21, 2026, 14:40 UTCidentifiedWe found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.
- May 21, 2026, 16:03 UTCresolvedIncident is resolved.
Updates as published by Gorgias (original).
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