Critical incident

Zenfolio: Classic Zenfolio Slowness and Time Out Errors

Affected: Websites, Upload, Download, Content Rendering, Order Processing, Email Communication, Login

Current status of Zenfolio: Operational — live Zenfolio status

Timeline

1. May 21, 2026, 15:26 UTC
   investigating
   We are aware of General Slowness and Time Out Errors currently being experienced with the Zenfolio Classic platform. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience and understanding while we work to resolve this.
2. May 21, 2026, 22:58 UTC
   investigating
   We continue to investigate the issues of general slowness, timeout errors and the Unexpected Error messgae when trying to create a gallery on the Zenfolio Classic Platform. We will provide updates as we have more information. Thank you for your continued patience and understanding while we work to resolve this.
3. May 22, 2026, 13:36 UTC
   monitoring
   Our engineering team has implemented several fixes to remedy the issues that resulted in site slowness, time out errors and upload errors. We will continue to monitor the platform for stability over the next few hours to ensure Classic continues to run at top performance. We kindly appreciate the patience you gave us during this incident. Thank you for your support and understanding.
4. May 22, 2026, 17:51 UTC
   resolved
   After monitoring the fix we continue to see the Zenfolio Classic System perform as expected. This incident is Closed

Updates as published by Zenfolio (original).