Critical incident

Tenor: Voice Conversations Unavailable

Affected: Tenor Application

Current status of Tenor: Operational — live Tenor status

Timeline

1. May 21, 2026, 15:02 UTC
   identified
   One of our upstream vendors is experiencing downtime, which is causing voice conversations in the Tenor app to fail. We are monitoring the situation and will provide updates as service is restored.
2. May 21, 2026, 16:24 UTC
   identified
   We are continuing to work on a fix for this issue.
3. May 21, 2026, 16:30 UTC
   identified
   We are continuing to see widespread failures in voice conversations (roleplay and coaching). The cause of the issue is major downtime at a core upstream vendor. They are looking into this issue with the highest urgency.
4. May 21, 2026, 16:33 UTC
   identified
   We are continuing to work on a fix for this issue.
5. May 21, 2026, 17:37 UTC
   monitoring
   A fix has been implemented and error rates for voice conversations have returned to normal levels. We're actively monitoring to ensure there are no remaining disruptions.
6. May 21, 2026, 20:14 UTC
   resolved
   This incident has been resolved. Tenor experienced increased error rates for voice conversations (roleplay and audio coaching) from roughly 7:05am to 9:50am PT, and operations were fully restored by 10:05am PT.

Updates as published by Tenor (original).