Critical incident

SmartRecruiters: Errors Occurring When Attempting to Access Candidate Data

Affected: Recruiter Apps

Current status of SmartRecruiters: Operational — live SmartRecruiters status

Timeline

1. May 6, 2026, 19:19 UTC
   investigating
   We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]
2. May 6, 2026, 19:20 UTC
   investigating
   We are continuing to investigate this issue.
3. May 6, 2026, 19:54 UTC
   investigating
   We have identified the issue affecting some users' access to Candidate information/details and are working on a solution. We will keep you updated and appreciate your patience!
4. May 6, 2026, 20:09 UTC
   monitoring
   Our team has identified the issue and has implemented a fix. We are now monitoring the results for any further performance issues.
5. May 6, 2026, 20:25 UTC
   resolved
   The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

Updates as published by SmartRecruiters (original).