Major incident

Palo Alto Networks Cloud Services: Enterprise DLP: Investigating Increase in Error Rates

Affected: APAC (Mumbai) - Prisma SaaS, APAC (Singapore) - Prisma SaaS, APAC (Tokyo) - Prisma Access, EMEA (Frankfurt) - Prisma SaaS, EMEA (London) - Prisma SaaS, DLP (NGFW) APAC, DLP (NGFW) EU, Prisma Access DLP, Enterprise DLP - Americas (Brazil)

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

1. Jul 16, 2026, 11:06 UTC
   investigating
   We are currently investigating increased error rates and latency in multiple regions.
2. Jul 16, 2026, 11:18 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 16, 2026, 11:57 UTC
   monitoring
   We have deployed a fix and are seeing functionality begin to return to normal in some regions. We will continue to monitor the situation.
4. Jul 16, 2026, 12:54 UTC
   monitoring
   We are still seeing some intermittent issues in multiple regions, but error rates have dropped significantly. We are working to alleviate these intermittent issues now.
5. Jul 16, 2026, 13:57 UTC
   monitoring
   We are seeing full recovery in all regions now. We will continue to monitor for a few hours before resolving the incident.
6. Jul 16, 2026, 19:12 UTC
   resolved
   This incident has been resolved.

Updates as published by Palo Alto Networks Cloud Services (original).